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Billing & Payment Procedures

This document describes the procedures for billing and payment of transaction fees accrued by the customer while using SkillTRAN Online Services ("SOS").

Overview

Each customer has a unique user name and password(s). When the customer uses SOS, transaction fees accrue as agreed by the customer. Within one business day, an invoice will be emailed to the same report address or to the designated branch office or headquarters billing contact email address.

Invoices

After the conclusion of an SOS session in which charges have accrued, an online invoice will be emailed to the customer within one business day at either the email address on file or to the account billing contact email address. Terms are NET 15 days. Any questions about invoice(s) should be directed to SkillTRAN at 1-800-827-2182.

NOTE: The CaseID field on the invoice contains the heading entered by the case manager during the online session. Case managers should be encouraged to enter the client's name or an internal case tracking number to improve your ability to bill out the session cost to your referrral source.

Re-Runs of a Case

To re-run the same TSS or PREPOST service on a case, go ahead and re-run the case. Agree to the payment questions (if asked at all). Call or email SkillTRAN if you receive another invoice. Let us know your account name and the case name or ID number and service you are re-running. We will adjust the billing of the re-run so that you are not billed twice for the additional TSS or PREPOST report on the same client. We can adjust this later as well, but you must let us know!

Statements and Online Account Review

Periodic statements are emailed to the account default email address or can be requested from SkillTRAN at any time.

Online Account Review. At your option, you can also review your invoices and account history online at NetSuite, SkillTRAN's accounting service. This free optional feature will require you to enter the account email address assigned for billing and your accounting password. All interaction between you and the accounting system is encrypted, so you can securely review your account history, print transactions/invoices and even submit optional online credit card payment. Click here to login to SkillTRAN online accounting on the NetSuite Small Business accounting system.

Payments

Payments can be made by check or major credit card and submitted to SkillTRAN LLC by mail, fax or phone call to 800-827-2182 - Option 3 - Accounting. Terms are Net 15 days. Past due payments are subject to finance charges at one (1%) percent per month.

Payments should be mailed to:

SkillTRAN LLC· 3910 S. Union Court ·  Spokane, WA  99206-6345

Please include your account name and invoice number(s) for which payment is to be credited. Unless specified, payments will be applied to the oldest invoices first.

Passwords & Security

Passwords safeguard the security of your account information and enable SOS sessions that incur transaction fees. The customer is responsible for the security of its password(s) and accepts responsibility for payment of transactions incurred using the password(s). SkillTRAN will re-issue password(s) at the customer's request without charge. SkillTRAN highly recommends that the customer request new password(s) when the customer's staff changes.

Privacy

SkillTRAN requires your email address information for delivery of invoices and product-related announcements. Accounting information is kept on SkillTRAN's own servers and on a highly secure third party system (NetSuite). Neither SkillTRAN nor NetSuite will release any of this information to other parties for any purpose. From time to time, SkillTRAN will email information to the customer about changes in SkillTRAN services and/or new SkillTRAN products. Your email address will not be shared with other parties. Reports are delivered to the subscribing customer via secure, logged-in request and secure download direct to the logged-in customer's computer. Report data is encrypted prior being stored at SkillTRAN. Customer's prior reports are available for later retrieval in a variety of formats (DOCx, HTML, PDF, XLSx) only through customer login to SkillTRAN services.

SOS - SkillTRAN Online Services Agreement

This document describes the agreement between you and SkillTRAN, LLC for the delivery of online, web-based services. Submission of any SkillTRAN Online Sign Up form indicates that you have read and agree to the terms of this agreement. This agreement may be amended from time to time by SkillTRAN.

SkillTRAN operates and maintains online, web-based services for the processing of information submitted by the customer. SkillTRAN Online Services ("SOS") are generally available 24 hours per day, 7 days per week, except for periods of scheduled maintenance and emergency repairs. SkillTRAN will exercise reasonable care to adhere to this schedule.

Access. Customer's access to SOS is via the internet using secure methods of communications. Customer is responsible for obtaining a reliable Internet Service Provider for internet access. SkillTRAN will verify/allow a unique user name and password(s) for access to SOS. Customer's access to SOS and submission of case information indicates customer's desire to process case information to obtain information and/or a report from SkillTRAN. During interaction with SOS, customer will be notified if a transaction fee will be charged to continue. Customer's electronic affirmation indicates an agreement to timely pay the transaction fee(s) so affirmed. Terms of payment are Net 15 days. Transaction fees may be changed with prior notice by email or other electronic posting. Most web services have no additional transaction fees. Additional fee services can be disallowed for an account by contacting SkillTRAN.

Invoices. Except for prepaid/subscription services, after the conclusion of an SOS session in which additional charges have accrued, an invoice for such provided services will be emailed to the customer email address on file or to the account default email address. Statements may be emailed to the account default email address or can be requested from SkillTRAN during SkillTRAN regular business hours. Any discounts are shown on invoices rather than during the SOS session.

Reruns. SkillTRAN understands that sometimes available case information changes or it otherwise becomes necessary to re-run a service for a previously invoiced case.  Users of the new web-based TSS service (and PRE-POST) do not need to notify SkillTRAN about the rerunning of a prior case. If a second invoice is otherwise prepared, the customer should call or email SkillTRAN to request an adjustment to their account.

When available, employer listing reports on re-run generate a new set of random selections, so these reports are charged when re-run.

Disputes. Customer agrees to promptly notify SkillTRAN of any error in the invoice. SkillTRAN's intent is to charge a single fee per case for certain kinds of services. It is the customer's responsibility to notify SkillTRAN of any duplicate billing and to request adjustment. For other disputes, including any collections actions required, customer consents to the jurisdiction by the Courts of the State of Washington for resolution of such disputes.

Payments. Payments can be made by check or major credit card and submitted to SkillTRAN by surface mail or phone call to SkillTRAN. Terms are NET 15 days. Past due payments are subject to finance charges at one (1%) percent per month. SkillTRAN does NOT recommend sending of credit card information via non-secure email. 

Proprietary Rights. Customer acknowledges the exclusive proprietary, trademark, any patent rights and copyright notices of the SkillTRAN Online Services and its data suppliers. Customer agrees to use employer listings and vocational reports as part of the work-related services directly provided by the customer to its clients and referral sources.

Security. Customer agrees to safeguard the security of its passwords and accept responsibility for payment of transactions incurred using the password(s). For certain services and/or subscriptions, customer may be able to change password following the available SkillTRAN procedure. SkillTRAN will re-issue password(s) at customer's request without charge. SkillTRAN highly recommends that the customer request new password(s) when the customer's staff changes. SkillTRAN will use reasonable care to assure the protection of any case information stored on SkillTRAN servers by the customer.

FAQs - SkillTRAN Online Services

SkillTRAN is delighted to be able to offer the most powerful suite of online products ever assembled for rehabilitation, forensic, and career professionals.

Much user documentation is available in the special "Customers Only" area, available through the new website: https://online.skilltran.com - Be sure to login using your existing username and password. When you arrive at the main menu of this system, click the link labeled Support.

These are some of the most Frequently Asked Questions (FAQs) using SOS - SkillTRAN Online Services.

When I login to the classic Telnet-based server, it won't take my user name and password.

The new web-based service for labor market information and business listings will not let me log in. Why not?

The new web service says I should set my display screen resolution to at least 800x600. How do I do that?

How are reports sent to me?

How do print these reports without having to spent lots of time reformatting them in a word processor?

How am I billed?

Where can I find more documentation about using the SOS?

How do I adjust worker characteristics for a particular problem?

What about the new O*NET database? Can I still use the DOT?

Q. When I login to the classic Telnet-based SkillTRAN server, it rejects my user name and password. What's wrong?

A. This is the most common question asked. It has to do with Step 3 of the Login Instructions detailed in the new customer account page mentioned in the email sent to you after you first signed up for SOS. Step 3 is repeated below for your convenience.

STEP 3. A telnet window will open. Wait 5-10 seconds for a connection. The following is displayed:

SkillTRAN

Spokane, Washington

(Remember to use lower case for your login name)

login:

Type:   st   then press the Enter key

NOTE: Be sure that "st" is typed in lowercase letters.

BE SURE TO ENTER "st", then press the Enter key. After waiting 5-10 seconds more, THEN you can enter your user name and password.

Click here to open a TELNET link to SkillTRAN Online Services.

Q. Why can't I log in to the new system for business listings?

A. Please contact SkillTRAN for assistance - (800) 827-2182Q. How do I change my screen resolution to at least 800 x 600, small font size?

A. For PC/Windows customers, here is how to change the video display resolution and font size. The display must be set for at least 800 x 600 resolution, more than 256 colors, and small fonts. Here are the steps:

On the Windows task bar, click Start, Settings, Control Panel.

Double click Display.

Click the Settings tab of Display properties

Slide the "Screen Area" or "Screen Resolution" control to show at least 800 x 600 resolution.

Choose more than 256 colors. See NOTE below for older computers.

Select Small Fonts (Under Windows 95, 98, ME, 2000, click the Advanced Button, then select Small Fonts). (Under Windows XP, Click Save, then click the Appearance tab and choose "Normal" Font Size.)

Click OK to save these new settings.

You might have to reboot the computer for the new settings to work properly (depends on the video card and the version of the Windows operating system).

NOTE: Older computers may not be able to display more than 256 colors at 800 x 600 resolution due to limitations in the display adapter. The only cure is to upgrade the video display adapter (hardware) if possible.Q. After I have processed a case, how do I get the report?

A. In TSS, click the Report tab. Choose the information you want in the report, then click "Get Report" and it will be assembled in a new window. Wait for it to complete. Then you can print as an HTML or download to your computer as a PDF or DOCX document.

In the new web-based service, login, choose the client, then click the Show Past Reports link, then click the report to instantly display it in a web browser. Use of the Report Finder feature is FREE. Reports are kept on file for at least 90 days.

A. Printing reports produced by the new web-based service (currently for business listings) is simple. Open the report attached to the email (double click on the email attachment). The report will open up in a new web browser window. Then click File, Print. You can also click File, Save to save the report to a location and filename of your choice. Since the report is a web page, all modern versions of word processing programs (such as Microsoft Word® or Corel Wordperfect®) can import the web page (filename.htm) so that you can integrate it into your usual report format.

Q. How am I billed?

A. Complete information about prices, billing, and procedures are contained at the SkillTRAN web site: www.skilltran.com/SOS_billing.htm. Visit this web location for all of the details. Generally, a transferable skills analysis (TSA) case for rehabilitation purposes runs $35; with business listings for feasibility study, labor market survey, or job search, adding $35 for each group of 50 listings (click here for current business listing prices). A TSA for forensic purposes (Pre-Injury vs. Post-Injury Analysis) is called PREPOST, and it runs $105 per report. Business listings in TSS, PREPOST, and JSS are an optional additional expense. Invoices are emailed within one business day.

Q. Where can I get more information about using the SOS - SkillTRAN Online Services?

A.  Please sign up for the mailing list to be notified when new information becomes available. Often, customer information will be available in a special secure area of the SkillTRAN web site, accessible only by online customers. Some user documentation is available now. Click here to request that the following PDF documents be emailed to you:

Case Preparation Guide (2 pages)

New Subscriber Guide to SOS - (18 pages)

Using the SkillTRAN Web-Based Service for Labor Market Information and Business Listings (20+ pages)

You can also obtain these documents right now by entering a special "Customers Only" section of the web site. Click here to enter the special "Customers Only" area. You will need to enter your assigned User Name and Password mentioned in the initial New Account Login instructions page. When you arrive at the main menu of this system, click the link labeled Support

Q. What if I have a case situation I am not sure how to handle? How do I adjust the worker profile characteristics?

A. Click here to enter the special "Customer's Only" area. A variety of common case situations are discussed with suggested ways to handle restrictions and search strategies. You will need to enter your User Name and Password mentioned in the initial New Account Login instructions page. When you arrive at the main menu of this system, click the link labeled Support. Then click the "Common Case Situations" link under the heading "Tips & Techniques".

Please call SkillTRAN at 800-827-2182, Option 1 - Sales or Option 3 - Accounting to provide us your credit card payment. We are open 7 am to 5 pm Pacific Time Zone usually Monday - Friday (except holidays).

If you ask us to keep your credit card on file (securely, of course), then in the future you can simply email a reply to our invoice and ask us to apply that current charge to your saved card on file. Please DO NOT EMAIL YOUR CREDIT CARD NUMBER TO US. Email is NOT a secure way to share this kind of financial data.

 

Please call SkillTRAN at 800-827-2182, Option 1 - Sales or Option 3 - Accounting to provide us your credit card payment. We are open 7 am to 5 pm Pacific Time Zone usually Monday - Friday (except holidays).

If you ask us to keep your credit card on file (securely, of course), then in the future you can simply email a reply to our invoice and ask us to apply that current charge to your saved card on file. Please DO NOT EMAIL YOUR CREDIT CARD NUMBER TO US. Email is NOT a secure way to share this kind of financial data.