FAQs - SkillTRAN Online Services

SkillTRAN is delighted to be able to offer the most powerful suite of online products ever assembled for rehabilitation, forensic, and career professionals.

Much user documentation is available in the special "Customers Only" area, available through the new website: https://online.skilltran.com - Be sure to login using your existing username and password. When you arrive at the main menu of this system, click the link labeled Support.

These are some of the most Frequently Asked Questions (FAQs) using SOS - SkillTRAN Online Services.

When I login to the classic Telnet-based server, it won't take my user name and password.

The new web-based service for labor market information and business listings will not let me log in. Why not?

The new web service says I should set my display screen resolution to at least 800x600. How do I do that?

How are reports sent to me?

How do print these reports without having to spent lots of time reformatting them in a word processor?

How am I billed?

Where can I find more documentation about using the SOS?

How do I adjust worker characteristics for a particular problem?

What about the new O*NET database? Can I still use the DOT?

Q. When I login to the classic Telnet-based SkillTRAN server, it rejects my user name and password. What's wrong?

A. This is the most common question asked. It has to do with Step 3 of the Login Instructions detailed in the new customer account page mentioned in the email sent to you after you first signed up for SOS. Step 3 is repeated below for your convenience.

STEP 3. A telnet window will open. Wait 5-10 seconds for a connection. The following is displayed:

SkillTRAN

Spokane, Washington

(Remember to use lower case for your login name)

login:

Type:   st   then press the Enter key

NOTE: Be sure that "st" is typed in lowercase letters.

BE SURE TO ENTER "st", then press the Enter key. After waiting 5-10 seconds more, THEN you can enter your user name and password.

Click here to open a TELNET link to SkillTRAN Online Services.

Q. Why can't I log in to the new system for business listings?

A. Please contact SkillTRAN for assistance - (800) 827-2182Q. How do I change my screen resolution to at least 800 x 600, small font size?

A. For PC/Windows customers, here is how to change the video display resolution and font size. The display must be set for at least 800 x 600 resolution, more than 256 colors, and small fonts. Here are the steps:

On the Windows task bar, click Start, Settings, Control Panel.

Double click Display.

Click the Settings tab of Display properties

Slide the "Screen Area" or "Screen Resolution" control to show at least 800 x 600 resolution.

Choose more than 256 colors. See NOTE below for older computers.

Select Small Fonts (Under Windows 95, 98, ME, 2000, click the Advanced Button, then select Small Fonts). (Under Windows XP, Click Save, then click the Appearance tab and choose "Normal" Font Size.)

Click OK to save these new settings.

You might have to reboot the computer for the new settings to work properly (depends on the video card and the version of the Windows operating system).

NOTE: Older computers may not be able to display more than 256 colors at 800 x 600 resolution due to limitations in the display adapter. The only cure is to upgrade the video display adapter (hardware) if possible.Q. After I have processed a case, how do I get the report?

A. In TSS, click the Report tab. Choose the information you want in the report, then click "Get Report" and it will be assembled in a new window. Wait for it to complete. Then you can print as an HTML or download to your computer as a PDF or DOCX document.

In the new web-based service, login, choose the client, then click the Show Past Reports link, then click the report to instantly display it in a web browser. Use of the Report Finder feature is FREE. Reports are kept on file for at least 90 days.

A. Printing reports produced by the new web-based service (currently for business listings) is simple. Open the report attached to the email (double click on the email attachment). The report will open up in a new web browser window. Then click File, Print. You can also click File, Save to save the report to a location and filename of your choice. Since the report is a web page, all modern versions of word processing programs (such as Microsoft Word® or Corel Wordperfect®) can import the web page (filename.htm) so that you can integrate it into your usual report format.

Q. How am I billed?

A. Complete information about prices, billing, and procedures are contained at the SkillTRAN web site: www.skilltran.com/SOS_billing.htm. Visit this web location for all of the details. Generally, a transferable skills analysis (TSA) case for rehabilitation purposes runs $35; with business listings for feasibility study, labor market survey, or job search, adding $35 for each group of 50 listings (click here for current business listing prices). A TSA for forensic purposes (Pre-Injury vs. Post-Injury Analysis) is called PREPOST, and it runs $105 per report. Business listings in TSS, PREPOST, and JSS are an optional additional expense. Invoices are emailed within one business day.

Q. Where can I get more information about using the SOS - SkillTRAN Online Services?

A.  Please sign up for the mailing list to be notified when new information becomes available. Often, customer information will be available in a special secure area of the SkillTRAN web site, accessible only by online customers. Some user documentation is available now. Click here to request that the following PDF documents be emailed to you:

Case Preparation Guide (2 pages)

New Subscriber Guide to SOS - (18 pages)

Using the SkillTRAN Web-Based Service for Labor Market Information and Business Listings (20+ pages)

You can also obtain these documents right now by entering a special "Customers Only" section of the web site. Click here to enter the special "Customers Only" area. You will need to enter your assigned User Name and Password mentioned in the initial New Account Login instructions page. When you arrive at the main menu of this system, click the link labeled Support

Q. What if I have a case situation I am not sure how to handle? How do I adjust the worker profile characteristics?

A. Click here to enter the special "Customer's Only" area. A variety of common case situations are discussed with suggested ways to handle restrictions and search strategies. You will need to enter your User Name and Password mentioned in the initial New Account Login instructions page. When you arrive at the main menu of this system, click the link labeled Support. Then click the "Common Case Situations" link under the heading "Tips & Techniques".